Coronavirus (COVID-19) safety precautions and regulations have severely affected global logistics. Many carriers have stopped working or significantly decreased their capacity during the global pandemic. Shipping & delivery times may be longer than usual. Rest assured, we are doing our best to get your order to you as fast as possible.
You can still view answers to frequently asked questions on this page or send us a message, though we currently have limited customer service staffing available. Thank you for your patience.
SHIPPING & DELIVERY POLICY
We are very proud to offer FREE US Shipping on all orders. World-wide (International) shipping, if available, may incur extra shipping fees (see below).
- All shipping times exclude any clearance/customs delays that may occur from time to time and are out of our control. We do our best to work with shipments coming into the country from outside suppliers and will update your order accordingly as it makes its way to your doorstep.
WHEN WILL YOU SHIP MY ITEMS?
- We will notify you by email when your items have been shipped with a tracking number.
- All items are subject to a handling period before they are dispatched.
- All our products are shipped on demand.
HOW DOES THE FREE SHIPPING WORK?
Free Shipping is available on any order.
WHEN WILL I RECEIVE MY ITEM(S)?
COVID-19: We are currently experiencing extremely high volume demand for our Pet Supply products due to the global market and the effect of Covid-19 across the world. Due to this, we estimate slight delays to shipping times. For all Free or Standard Shipping orders please allow up to 10-21 business days delivery time with up to 2 days of processing time. Please be patient and we hope to have your goods to you shortly.
HOLIDAYS: Additionally as we approach the holiday seasons, please place your order as soon as possible as these periods of heavy online ordering will delay shipping.
Note: on purchase, the customer must accept that these delivery times are estimates only, based on the average data from 10,000+ Orders. Some orders may be faster, or slower depending on the location of recipient and the fulfilment centre used
DO YOU SHIP INTERNATIONALLY?
At the time of this writing, we are actively working on international shipping. We will work to offer free international shipping when that program goes live.
International Orders (Coming Soon)
Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Peaceful Bed has no control over these charges, nor can The Magic Princess predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
WHERE ARE MY ITEMS COMING FROM?
We source the best suppliers across the US and Global Markets to bring you the best products available. We ship from several of our warehouses all over the world.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same order will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries.
WHY DON’T I SEE MY TRACKING INFO?
It’s not uncommon for NO tracking information to show until your package has been scanned in by the core US mail carriers. It might remain “blank” for up to a week after you receive your tracking link.
WHAT IS THE YOUR RETURN POLICY?
We are proud to say we do have one of the best return policy & practices on the internet. If you find that the product is NOT up to your standards, please contact us to request a refund within 45 days of purchase with NO questions asked.
- Return the new, unopened items to us within 45 calendar days of ordering.
- Any product you return MUST be in the same condition you received it AND in the original packaging. Please retain the email receipt.
- Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges. We understand, it happens to all of us from time to time. We can help in these situations by offering you a one time discount code for your next order of the right item. Please contact us for more details.
- Due to the custom made nature of some of our handmade products we can not accept returns/exchanges or offer refunds for any handmade item.
- We cannot accept returns via rejected or refused packages, abandoned packages and packages returned outside of the designated return process.
DO YOU OFFER BULK DISCOUNTS?
Yes, absolutely. Please contact us via email or contact form and our customer support team will be more than happy to provide a discount code. Minimum BULK discount quantity is 10 items [of one kind].
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if your order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when delivery is made, a notice card may be left by the postal service to advise on how and where your parcel can be collected.
LOST/STOLEN/DAMAGED/MIS-DELIVERED PARCEL- INSURANCE POLICY
It is possible your shipping details were incorrect, or your package was stolen/lost. We are not responsible for lost, held, stolen or damaged packages. Please contact the mail carrier for assistance in these manners. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS or other couriers along with your order from us, so any shipping issues must be handled by the courier. INSURANCE is available to add to any order, and is recommended for any order you can’t afford to lose.